Keeping up with advancements in medical care and treatments – let alone current guidance and best practices – is a daunting and growing task for any health care provider.

Older patients who lack a primary care physician tend to piece together their care, consulting specialists for chronic conditions and visiting acute-care facilities for routine or urgent needs.

Health literacy is an essential part of health care. For example, good health literacy enables people to know why, how, and when to get preventive care, like screenings or vaccines, to understand dosage instructions, and to be aware of the adverse reactions that are associated with their medications.

We sat down with Andy Behm, who leads the team dedicated to ensuring coverage policies across The Cigna Group protect and enhance the health and well-being of the people we serve.

While most people know how to access medical care, a large number are unsure of how to navigate the behavioral health system. The Cigna Group is working constantly to help our customers find and get the care they need, when they need it.