For many people, the health care experience is shaped by how easy it is to find care, understand coverage, and make informed decisions about next steps. The Cigna Group is focused on improving access, clarity, and connection across that experience – with efforts aimed at helping people navigate care more easily and engage with their health in ways that feel more practical and sustainable.

That work has recently been recognized by leading independent organizations, reflecting how these efforts are being experienced by the people and communities we serve. These distinctions highlight our approach to create clearer pathways, reduce barriers, and foster a more connected care experience overall.

Expanding access to care and addressing barriers to better health

The Cigna Group was named one of America’s “Most JUST Companies” for the seventh consecutive year by JUST Capital and CNBC, ranking No. 1 in the health care industry for the fourth straight year and No. 13 overall in the JUST 100. The annual ranking evaluates how well large organizations serve the people who rely on them – including customers, clients, employees, communities, and investors – based on criteria Americans say matter most, including access to care, fair treatment, and responsible business practices.

This recognition underscored our emphasis on developing practical solutions to address key challenges across the health care landscape, including improving affordability, expanding access, and supporting individual and workforce well-being.

For those we serve, these efforts show up in expanded access to behavioral health support, investments in community-based programs, and work to address social barriers such as food insecurity. Our continued recognition reflects our ongoing focus on meeting the needs of clients, partners, and the people we collectively serve.

Simplifying the digital health care experience

Cigna Healthcare has been recognized by J.D. Power for delivering a high-performing digital experience for the second consecutive year, reflecting our continued focus on making it easier for people to get the information and support they need. The recognition highlights how members are engaging with tools such as the myCigna member portal and mobile app, personalized dashboards, provider search, cost comparison features, and real-time support options such as chat and virtual care – all designed to be more intuitive, responsive, and aligned with everyday needs.

Beyond the tools themselves, a strong digital experience matters most in moments when health care can feel uncertain or time‑sensitive. Clear pathways, easier access to information, and fewer handoffs can make interactions feel more consistent and supportive when questions arise or next steps aren’t always clear.

For those using these digital tools day to day, simplicity is key. When cost information, care options, and next steps are easier to find and understand, interactions feel less burdensome and easier to manage – helping people move forward with greater confidence.

“For most people today, the first stop in health care isn’t a clinic – it’s a screen,” said Katya Andresen, EVP and chief data, digital and AI officer at The Cigna Group. “We’re using data and AI to make sure what happens on that screen is simple and supportive: faster answers, clearer choices, and the confidence of knowing what comes next.”

Continuing to make health care easier to access and experience

While each recognition highlights different parts of our work, they both reflect a consistent focus on improving how people experience health care day to day. Whether it’s finding information, accessing care, or managing ongoing needs, these efforts are increasingly centered on making those moments simpler, more connected, and easier to navigate.

This work is ongoing. As needs and expectations continue to evolve, our focus remains on building practical solutions that help people access care, understand their options, and manage their health with greater confidence. The goal is to continue reducing barriers, strengthening connections, and making it easier for people to engage with care in ways that can drive better long-term health.