For Cigna, the safety and well-being of the people and communities we serve is our highest priority, and we are taking a number of steps to help our customers access the care they need as easily as possible.

• Cigna is helping residents of Florida affected by Hurricane Ian by easing some health benefits plan and prescription requirements, and expanding access to a toll-free help line.
   
• Cigna will continue to monitor the situation and take additional steps to help our customers as needed, in concert with emergency or disaster declarations by local, state and federal authorities, to ensure customers continue to have access to pharmacy and medical care. Cigna may extend the expiration date for these temporary measures and expand the geographic range based on the path Hurricane Ian takes and local conditions.
   
• For all Florida residents, Cigna is providing access to its 24x7 telephone help line staffed with qualified clinicians available to speak with people about how to cope with anxiety, stress, or other issues. Call the number on the back of your Cigna member card.
   
• 24x7 Support for Customers: For questions on pharmacy or medical care, customers may call the number on their customer ID card or call 1.800.244.6224. Smartphone users may access their ID card and other personal health benefits information through the myCigna app.
   
• Pharmacy: to ensure customers continue to have ready access to prescription medications during this potentially difficult time, prescription refill requirements are lifted in all Florida counties through October 26.
   
• Urgent Care and Emergencies: Cigna will temporarily cover out-of-network claims as in-network for urgent and emergency care in affected counties, and relax requirements for health care providers to seek prior authorization for urgent and emergency situations.
   
• Medicare Advantage: Cigna’s Medicare Advantage health plan is lifting refill and referral requirements for Medicare Parts A, B and Supplemental C customers in the State of Florida per state and federal regulations. Additionally, if those customers require out of network services during the declaration, they will be covered as required by federal requirements.
   
• Cigna Disaster Resource Center: provides a list of online resources for physical and mental self-care during challenging times. Resources available in English and Spanish.

Cigna and the Cigna Foundation are closely monitoring the welfare of everyone living in areas affected by the storm. American Red Cross is the national leader in addressing the most urgent and acute needs of local residents in times of natural disasters. Recognizing the impact on communities in Florida and surrounding areas, the Cigna Foundation donated funds to the American Red Cross to support relief efforts.