By David M. Cordani, Chairman and Chief Executive Officer, The Cigna Group, and Donna F. Zarcone, Chair, Corporate Governance Committee, The Cigna Group Board of Directors.

At The Cigna Group, we are a purpose-built, high-performance organization embracing the responsibility we have to make a positive impact in the world around us. Our more than 72,000 colleagues recognize our opportunity to improve the lives of others, helping them live with greater health and vitality.

As we look at the current health care landscape, the needs and opportunities are substantial. We are committed to supporting our customers and patients, our clients and partners, and our communities in being Healthy Today. Needs also continue to grow and evolve, and that’s why we are continuing to focus on innovating, establishing new partnerships and uniting with clients, customers, partners, and community leaders in Building a Better Tomorrow. We are working to transform the ecosystem of health into one that is well-functioning, sustainable, accessible, and equitable – advancing Better Health For All.

In this year’s report, we’re proud to share the progress we achieved in 2023 and how, going forward, we are advancing our efforts to realize the vision we have for a better future built on the vitality of every individual and every community.

Driving toward a more sustainable and equitable health care system

2023 was a strong year of performance and growth for our company. In addition to moving our businesses forward over the past year, we also made continued progress with our efforts to strengthen our communities and drive improvement toward a more sustainable and equitable health care system.

As we shared last year, we are guided by our strategic framework. This report details the progress we continued to make in each of the strategy’s four connected pillars: Healthy Society, Healthy Workforce, Healthy Environment and Healthy Company.

Healthy Society

Our commitment to leading the way toward an improved health care system and greater health equity is embedded in our business strategy. We continued addressing disparities in access and outcomes last year with programs supporting those with unmanaged diabetes and promoting healthy birth outcomes and improved prenatal care by expanding screenings for social determinants of health.

Healthy Workforce

Everything we achieve, on behalf of those we serve and for our company, is possible because of our people. Supporting their health and vitality is among our highest priorities, and, last year, we expanded behavioral health and other resources available to them and their families. We also continued focusing on cultivating a strong workforce culture of belonging, equity, and inclusion because it makes us more effective individually, and in serving our stakeholders and our communities.

Healthy Environment

We are taking action to ensure long-term sustainability and reduce our environmental impacts because we recognize the intrinsic connection between human health and environmental health. We seek a variety of ways to limit our environmental footprint, including through continued investment in virtual care enabling patients to avoid driving to clinics, prioritizing efficiency in our buildings, and committing to sourcing 100% renewable electricity by 2030.

Healthy Company

We are proud of our unwavering commitment and leadership in upholding ethical practices and strong governance. We are guided by principles that emphasize transparency, accountability, fairness, and independence. One example of how we live up to these standards is the composition of our Board of Directors. Approximately 70% of our directors have served on our Board for fewer than six years. This demonstrates how we continue to bring new and relevant perspectives and skillsets into our company.

A virtuous cycle

While we are proud of the progress we’ve made, we remain steadfast in our commitment to continue our work in the years ahead. Along the way, we’re pleased that our positive impact has been recognized by others, including being listed on the Dow Jones Sustainability Indices for the seventh consecutive year, ranking No. 1 within health care among America’s Most JUST Companies by JUST Capital and CNBC, and being named in the Top 10 among Fair360’s Top Companies for Diversity.

We are guided by our mission – to improve the health and vitality of those we serve. And we know that when we improve individual health and vitality, we improve the effectiveness of an organization. When we improve effectiveness of an organization or employer, we improve community health and vitality. In turn, a vital community creates more vitality for an individual and more vitality for the employer landscape. We see this virtuous cycle as a powerful opportunity and reason for great optimism in a dynamic time of great challenge and change. Each and every day our coworkers seek new ways to fuel this cycle so we continue to gain momentum for the benefit of everyone.